Chairman and CEO Nandu Nandkishore commended the Non-Quality Cost (NQC) Project Team for its achievements in 2007, treating team members to a merienda on February 26. Total Non-Quality Cost was reduced by 27% in 2007 and 40% during the project team’s two-year existence.
An important contributor to this achievement was the Ice Cream and Chilled BU team, which was coached by Industrial Performance Head Philippe Chappet.
In preparation for 2008, the NQC team members visited the trade on January 27 to observe practices in the modern and traditional distribution of Nestlé products. They also went to the Port Area in February to observe operations of the port operator and customs broker.
The NQC team operates as a core group working through and with many collaborators in the organization to identify and reduce Non Quality Cost in the Commercial, Distribution and Technical areas. Led by Philippe Chappet, the core team draws membership from across the functions.
SOURCE: Nestle Family Balita (April 15, 2008)